Privacy Policy Statement

The privacy of our customers is very important to us and is aligned to our aim of creating an easy and comfortable work environment across all our sites. As a result we manage the personal information of our clients and staff with integrity and respect ensuring that we protect your privacy. We are committed to:

1. Being transparent about data management
2. Simplifying our policies and making your choices clear
3. Making sure you have control of your own data

We ensure that the personal information we ask you to provide is essential for performing the business services that you expect from us.

• We store your personal information for only as long as we have a reason to keep it.
• We aim for full transparency on how we gather, use and share your personal information.

General Terms
Solway House Business Centre is owned and operated by Mossknowe Holdings Ltd. {?}

Mossknowe Holdings Ltd (“We”/”Us”) is fully committed to respecting your privacy and to protecting any information you provide to it. We treat both privacy and security as a priority and make every effort to ensure that all the information provided by you is protected. This Policy respects and protects the privacy of all visitors to this Website (“our Site”). This Policy explains how we collect information from you and how this information is then used. We hope that this will remove any concerns you may have about supplying information to us and make visiting the site a useful, productive and safe experience. Please read this Privacy Policy carefully and revisit this page from time to time to review any changes that may have been made.

Data Protection
We are registered in accordance with Data Protection legislation and will hold and use your personal data strictly in accordance with such legislation.

For the purpose of the Data Protection Act 2018 (“the Act”), the Data Controller is {Insert Company Name} of {Insert Address}
Our nominated representative for the purpose of the Act is Kelly Brisco.

Data Collection
When you register on our site you will need to provide your name, telephone number, e-mail address, mailing address and contact information. When registered on the site, you will also have the option of submitting additional information to us. This allows us to have a better understanding of your needs and to tailor our service and communications to your individual requirements.

We may also collect and process the following data:

• if you contact us, we may keep a record of that correspondence; 

• details of transactions you carry out through our Site and of the fulfilment of any information or service based requests. 

• details of your visits to our site including, but not limited to, traffic data, location data, web blogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access. 

• IP Address / MAC address when using the website

We need your name and details in order to answer your enquiry and we process this data with your consent. We will hold your personal data that we have collected to answer your enquiry for up to 7 years after answering you in case you have additional enquiries.

 We need your IP address / MAC address for security reasons, this is a legitimate activity for a business we hold this data for up to 7 years.

We use your email address to send you our property details when you consent for us to do so. You have the right to unsubscribe to marketing at any time. If you choose to unsubscribe we will keep your name and email address on a suppression list so we don’t email you again by accident. We hold this data for 5 years. Keeping a suppression list is a legitimate activity for a business.

Monitoring of Telephone Calls and E-Mails
All Telephone calls (both inbound and outbound) and e-mail correspondence are recorded for training and monitoring purposes. Telephone call recordings are kept for 3 months and then deleted. By using such communication methods you are consenting to such activities taking place.

Sharing
Mossknowe Holdings may, from time to time, contact you on behalf of external business partners about a particular offering relevant to your interaction with our service(s). In such cases, your personal information (e-mail name, address, and telephone number) is not transferred to the third party.

 We may disclose your personal information to any member of our Group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in Section 736 of the UK Companies Act 1985.

 We may disclose information provided by you to third parties for the purpose of completing any transaction, to process any associated administration, for general statistical purposes and for obtaining any relevant professional advice.

We may also disclose your personal information to third parties: 

• in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; 

• if we or substantially all of our assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; 

• if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or in order to enforce or apply our terms of use, or to protect our rights, property, or safety or those of our customers, or others. This includes exchanging information with other companies in organisations for the purposes of fraud protection and credit risk reduction.

Use of Information Collected 

Data collected from visitors to our site seeking office accommodation is provided to parties providing such office accommodation in the geographical area specified by the visitor. Visitors to our site seeking office accommodation may be contacted directly by representatives of parties providing such office accommodation with information relevant to such visitor(s) search. Information may also be used to contact users for the purpose of research or customer service functions. Users may be deleted from e-mails lists at their request. 

Our services may be co-branded and offered in conjunction with another company. If you register for or use such services, both we and the other company may receive information collected in conjunction with the co-branded services. 

You may choose not to receive marketing material from us. You may also stop the delivery of future promotional e-mail following the specific instructions in the e-mail you receive. The instructions explain how to stop receiving such e-mails.

How this information is used

We understand that all users of our web site are quite rightly concerned to know that their data will not be used for any purpose unintended by them and will not accidentally fall into the hands of a third party.

We will only use your personal data when the law allows us to do so, and most commonly to enable us to provide the requested services to you:

• To provide you with the services which you request
• For verifying your identity for legal and regulatory compliance
• Service updates regarding our products and services

We may receive data from you for the purposes of identifying you and where you live such as a copy of your passport and proof of address such as a utility bill to meet our ‘know your client’ and money laundering requirements.

Where We Store Your Personal Data 

The data that we collect from you may be transferred to and stored at a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, amongst other things, the fulfilment of your order, the processing of your payment details or the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. 

{All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.} Will this be needed? 

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your Rights 

You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by at any time by contacting us by e-mail. 

Our site may, from time to time, contain links to and from the websites of our networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that We do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

 If you wish to opt out of receiving future mailings from us generally are requested to contact us by e-mail on {enter Solway House Email}.

Access to Information 

The Data Protection Act 1998 gives you the right to access information held about you. You have the ability to view, edit or delete your personal information by e-mailing us on {insert Solway email here}

Changes to our Privacy Policy 

Any changes we may make to our Privacy Policy in the future will be posted on this page and where appropriate, notified to you by e-mail.

Cookies and IP Addresses 

Our website uses cookies. A cookie is a piece of information that is placed on your computer which enables our site to remember information about a choice you make when you visit our site. 

You are always at liberty to check your cookie files on your computer and delete any you do not want. Furthermore, you can generally set your computer to block cookies. However, if you select this setting, you may be unable to access certain parts of our site. Please note that our advertisers, partners and affiliates may also use cookies, over which we have no control. 

We may collect information about your computer, including, where available, Your IP address, operating system and browser type, for system administration and to report aggregate information. This is statistical data about our users browsing actions and patterns and does not identify any individuals. 

We may use your information for remarketing purposes. This is a way for us to connect with you, based upon your past interactions with the {Solway House} website. Third-party marketing vendors, such as Google, may be hired by {Solway House} to perform remarketing services. As a result, third-party vendors, such as Google, may show {Solway House} advertisements on sites on the internet that you access. Third-party vendors, such as Google, use cookies to serve ads based on a user’s prior visits to {Solway House’s} website. 

Any information collected is used only for remarketing purposes and will not be used by for any other purpose, unless explicitly stated.

 Information Security 

We have a committed Security Policy. We will retain copies of the information provided when you register on our Site. We implement a number of sophisticated security measures to ensure the safety of any personal information provided. The information is contained on a secure server, which is accessible only by a limited number of employees who have authorised access rights to such information.

Naturally we are committed to keeping your personal information safe and while we take every possible effort to safeguard this you should be aware that no website can be completely secure, therefore if you have concerns that your account could have been compromised please contact us right away.

If you feel that we have not been able to deal with your concerns and you have a complaint, you have the right to complain to the Information Commissioner, which you can do by contacting the Information Commissioner’s Office (ICO) directly, or through their website ~ www.ico.org.uk.

Disclosure to Government and their agencies

We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation.

Data may be “processed” outside the UK

Our web sites are hosted in the EU. We also use outsourced services in countries outside the EU from time to time in other aspects of our business. Accordingly, data obtained within the UK may be “processed” outside the UK and data obtained in any other country may be processed within or outside that country.

Compliance with the law

This privacy policy has been compiled so as to comply with the law of every jurisdiction in which we aim to do business.

If you think it fails to satisfy the law of your country, we should like to hear from you, but ultimately it is your choice as to whether you wish to use our website.

We welcome your comments regarding this Privacy Policy. If you believe that we have not adhered to this Policy, please contact us.

Solway House Business Centre,
Parkhouse Road,
Kingstown,
Carlisle,
CA6 4BY
01228 830890